1. Prepare estimate – You may already have a preliminary estimate prepared by your insurance company, or we will provide you with an estimate.
2. Owner signs repair authorization – This allows us to begin work on the damaged vehicle in compliance with state regulations.
3. Insurance approval – Any involved insurance company must approve the repair estimate before work begins.
4. Parts ordered – We begin the process of locating and ordering the necessary parts to repair your vehicle.
5. Parts received – Once all of the parts are received and accounted for, we schedule your vehicle for repair.
6. Vehicle scheduled for repairs – We can now contact you to schedule a convenient time for your vehicle to be repaired. If your vehicle is not able to be driven and already located at our shop, it will be available for immediate repair.
7. Vehicle disassembled and re-inspected – As your vehicle’s outer panels are removed and the physical structure is revealed, often additional or ‘hidden’ damage is discovered. If additional damage IS found, it is necessary to write a ‘Supplemental Damage Report.’ Many times, these hidden damages will change the total repair cost and may change the completion date, due to wait time on additional parts needed. Because of this, you and/or any involved insurance company must authorize the additional damages before we can continue the repair.
After completing the above steps, we can then move on to Structural Repairs, Paint , Reassembly and Extras…